Glasgow

©2018 by ETCHRAIL.

Returns & Refunds Policy

You can return any item within 14 days of invoice date, unused and in its original condition for a refund or for an exchange. Be aware every item is hand printed so there could be slight variations between T-shirts. Please note that the items must be returned in their original condition which include tags and any packaging. Any exchanges are subject to stock.

The goods are your responsibility until they reach the studio. We are not responsible for goods that are returned to us in error. We advise you to use proof of posting when sending the item to ensure a full refund. Postage costs will not be refunded.

Please email us at etchrail@hotmail.com if you wish to return an item and we will send you a returns form and other delivery info you will need.

Please allow 21 days for returns to be processed.

Missed Parcels

Any items not delivered due to recipient not being home will be returned to the depot after the second attempt, items not collected from the depot will be returned to us and we will issue a full refund MINUS the postal charges. We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work).